Pan African lender, the United Bank for Africa Plc has said it is deepening its retail products and services across Africa through digital technologies.

The bank’s Group Head, Direct Sales (Nigeria & Africa), Ogechi Altraide disclosed this during a virtual media parley with journalists and publishers from across the continent held last week.

According to her, the UBA deepened its retail products and services with an aim to delivering services aimed at meeting the needs of its customers across Africa.

She noted that UBA was well prepared ahead of the Covid-19 pandemic and had rolled out a number of products that enabled customers to carry out their daily transactions with ease from the comfort of their homes.

“At UBA, we have developed very deep and customer-centric solutions that have given us the number one ranking over time. Our retail footprint cuts across 20 African countries, where we serve over 20 million customers through well-researched platforms including over 20,000 POS as well as 3,000 ATMs deployed across the continent. We have well over 10 million active cards, while our very active and highly applauded Mobile App and USSD platforms serve several millions of subscribers every second.”

She noted further that, “Our retail banking platforms cater to all ages and classes with the Kiddies and Teens Account – where parents can earn rewards and bonuses for saving for their kids, while also enjoying support in terms of scholarships and health insurance; NextGen Account – which caters for young adults; Mass Marketing segment – made up of low to mid-income earners; Affluent Banking for the premium banking experience as well as SME banking, which caters to meeting the needs of a niche industry essential for the growth of any economy.”

Throwing more light on the bank’s increasing support for the MSMEs, she explained that the bank offers both financial and non-financial services to this all-important sector as well as access to loans, adding that “At UBA, we recognize that SMEs are important to economic growth, therefore our various offerings for MSMEs is positioned to support them in this regard.”

Altraide noted that other retail propositions the bank has developed to promote financial inclusion are Diaspora Banking where customers can enjoy the same quality of services in all locations around the world through UBA Connect and Africash; and Agency Banking, which makes use of digital channels that allow customers to access UBA banking services right in their neighborhoods from our dedicated Agents.

Apart from UBA mobile banking, USSD, internet banking, and LEO – UBA’s virtual assistant other innovative platforms that drive the bank’s retail business include UBA’s Click Credit – a much loved and accepted facility that makes instant cash available to customers with salary accounts within minutes.

Altraide added that already, over 50,000 people have benefited from the facility, adding that customers can access up to N5m in a matter of seconds.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty million customers, across over 1,000 business offices and customer touchpoints, in 20 African countries.

With a presence in the United States of America, the United Kingdom, and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services