Moniepoint highlights service model, track record in Nigeria’s agency banking sector

Moniepoint Microfinance Bank has outlined its strategy for deepening its role in Nigeria’s agency banking space, emphasising a hybrid service model and sustained on-the-ground engagement as key drivers of growth and financial inclusion.

The bank said its approach combines digital infrastructure with physical support systems to deliver improved service quality, strengthen agent capacity, and enhance trust across its network of merchants and customers.

Speaking on the strategy, Senior Vice President, Distribution Network Sales, Ezekiel Sanni, noted that the next phase of agency banking growth in Nigeria would depend less on expansion and more on service depth and operational efficiency.

According to him, the bank’s model focuses on continuous engagement with agents rather than one-off onboarding, with dedicated field managers providing hands-on support to address operational challenges and improve service delivery.

He said the structure allows the bank to maintain closer relationships with agents, offering guidance on business operations, compliance requirements, and fraud prevention, while also improving transaction reliability for end users.

Moniepoint added that the model is designed to strengthen the broader financial ecosystem by supporting last-mile customers with more dependable and secure financial services.

The bank also pointed to its growing footprint in the payments space, stating that its platform processes a significant share of in-person transactions across the country, driven by system reliability and faster settlement cycles.

Beyond payments, the institution said it has integrated additional services into its platform, including inventory management tools, savings products, and access to working capital, with the aim of embedding its offerings into the daily operations of small businesses.

Sanni noted that the bank’s long-term objective is to become a key operational partner for merchants by providing services that extend beyond traditional banking functions.

He added that trust and system stability remain central to the bank’s value proposition, particularly in a competitive market where agents tend to align with providers that offer consistent performance.

Moniepoint described agency banking as critical infrastructure for economic participation, reiterating its commitment to expanding access to financial services while supporting small businesses and local communities.

The bank said it would continue to invest in its service model and operational framework to strengthen financial inclusion and drive sustainable growth in Nigeria’s real economy.