Zenith Bank soars high with three ISO certifications

Zenith Bank Plc has yet again recorded another milestone, as the bank was recently awarded three certifications from British Standards Institution (BSI) for Information Security Management System ISO/IEC 27001:2013, IT Service Management System ISO/IEC 20000-1:2011 and Business Continuity Management System, ISO 22301:2012.

Jim Ovia, Chairman of the bank said the organisation’s commitment to meeting up with internationally accepted standards stems from a resolve to deepen customer experience through greater information security, an efficient IT management system and a robust business continuity plan that emphasizes the protection of the customers and their investments in an increasingly unpredictable business environment.

“Certification to these three standards is strong proof of the bank’s commitment to implement policies and practices that meet globally recognised standards”, he said.

In his speech, the Group Managing Director/CEO of the bank, Peter Amamgbo said it is a landmark occasion achievement. “The award is special because it is a three in one award. This is the first time any institution will be having the three certifications at the same time,” he said.

“ISO/IEC27001: 2013 is the most rigorous global security standard for information security. Ultimately ISO 27001 provides a high level of confidence and trust in organisations that are certified to it.

It confirms that an organisation has put in place best practices for information security processes and has ensured data integrity, confidentiality and most of all customer asset safety by obtaining certification to ISO27001, Zenith Bank gains a competitive advantage.

“ISO 20000-1 puts in place controls to measure and maintain consistent levels of IT services through the integration of people, processes and technology to support business and customer objectives. It acknowledges a high level of efficiency in IT service provision and ability to continuously improve the delivery of IT services.

“ISO 22301 will help us identify potential threats and unexpected disruptions to our organisation and make sure we have a robots plan and solution in place.

Therefore if incidents happen, the bank will be prepared and in a position to respond effectively”, Amamgbo said.

He however urged the officials of the organisation not to relent in their efforts, as they should ensure they maintain high conduct in their service delivery.