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CBN instructs banks to resolve all customer complaints within 2 weeks.



The Central Bank of Nigeria (CBN) has instructed all commercial bank in the country to resolve complaints from customers within two weeks or face possible consequences.

The apex bank’s Head of Complaints Management Division, Mr Tajudeen Ahmed who made the disclosure an interview with journalists, reiterated the bank’s commitment to helping bank customers get quicker redress on such issues as unauthorised deductions and excessive bank charges.

Mr Ahmed noted further that the CBN has since released a circular containing all the legitimate deductions that can be made on bank customers’ accounts, warning that any illegal charges will no longer be tolerated.

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He asked customers whose complaints are unresolved after two weeks to contact the Central Bank’s Director of Consumer Protection Department through [email protected].

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