Ecobank assures customers of 24-hour digital banking access, warns against fraud

Ecobank Nigeria has guaranteed its customers uninterrupted access to banking services through its digital platforms throughout the holiday season. The Bank also cautioned customers to remain vigilant against fraudsters during this time.

Adeola Ogunyemi, Head of Consumer Banking at Ecobank Nigeria, emphasized that customers can continue their shopping and transactions smoothly via the Bank’s various digital channels, which include Ecobank Cards, the Ecobank Mobile app, USSD code *326#, Ecobank Online, Ecobank OmniPlus, Ecobank Omnilite, EcobankPay, Ecobank RapidTransfer, ATMs, and PoS terminals. Additionally, over 35,000 Ecobank Xpress Point (Agency Banking) locations are available nationwide to support customers.

Mrs. Ogunyemi highlighted the Bank’s long-standing commitment to digital transformation, which aims to improve customer experience and provide alternative access to banking services. Focusing on the Ecobank Mobile app, she noted that it offers a convenient, round-the-clock banking experience, allowing customers to perform transactions anytime, anywhere, directly from their mobile devices. Available for download on both the Apple App Store and Google Play Store, the app enables users to manage accounts, send money, pay bills, buy airtime, pay merchants, and send money across the 33 countries where Ecobank operates.

Businesses also benefit from seamless transactions during the holiday season through the Ecobank Omni Lite app. Designed to enhance productivity and streamline cash flow management, the app offers account services, payments, collections, liquidity management, and customizable reports. The app supports faster processing of instructions, including mass payments, with customizable system settings such as language and time zone preferences.

Mrs. Ogunyemi concluded by reaffirming Ecobank’s ongoing efforts to deliver convenient digital banking solutions, ensuring that individuals can easily open and manage bank accounts, make payments, and send remittances, all through the Bank’s wide range of self-service options.

Ecobank Nigeria is an affiliate of the Ecobank Group, the leading pan-African banking group. The Bank offers a comprehensive suite of financial services and solutions to Consumer, Commercial, Corporate and Investment Banking customers at over 240 branches and 35,000 Xpress Point agencies across Nigeria.