Jaiz Bank: Good products hobbled by low public awareness
By YUSUF MOHAMMEDOne of the most frequent questions asked about Jaiz Bank PLC is: how does the bank make money by giving out loans...
Across the counter: Customers hail Keystone for ‘efficient’ online banking
By YUSUF MOHAMMEDKeystone Bank in recent times has been receiving praises excellent online service delivery by its customers, which has been the nemesis of...
Across the counter: Customers hail Keystone for ‘efficient’ online banking
By YUSUF MOHAMMEDKeystone Bank in recent times has been receiving praises excellent online service delivery by its customers, which has been the nemesis of...
FCMB: Crowded halls, service challenges
By Yusuf MohammedCustomers are complaining bitterly about the overcrowded halls, time wasting and poor network at the Automated Teller Machines (ATM) of First City...
Across the counter: Heritage Bank sparkles on customer services
Heritage Bank has a serene environment. Unlike other banks, the customer care representatives are seated outside the banking hall. There is another security door...
Failed transactions: Banks keep mum over delay in refunding customers
Bank customers in the country are having a hard time with some of the electronic transactions with no remedy in sight. This challenge has...
Failed transactions: Banks keep mum over delay in refunding customers
By Yusuf MohammedBank customers in the country are having hard time with some of the electronic transactions with no remedy in sight. This challenge...
Diamond Bank hits digital buttons, improves market share
Overtime, Diamond Bank has acquired a reputation for digital banking excellence, but this has not been without early problems. The bank’s online platform has...
(Across the counter) University of Ibadan banking services waiting for relief
Banks within university environment usually have a large turnout of customers. It wasn’t any different when our across the counter team visited some banks...
