Published On: Mon, Aug 21st, 2017

Unity Bank: Still United, but where are the customers?

ENIOLA ILORI |

 

Quite a number of people forget that there is a bank called ‘Unity Bank Plc’. Indeed the bank these days is more renowned for its anonymity than for its commercial business. For those who are still aware that a bank called Unity Bank exists and may have sighted one or two branches, the question that might advertently bother their minds is what actually happens inside these gated buildings? Last week, Business Hallmark took a trip around Lagos and environs to find branches of the bank and ascertain the level of activity that go on inside its shuttered doors. The bank’s branches were found at Oba Akran and Allen Avenue, both in Ikeja Lagos and Mowe in Ogun. But your guess is as good as anybody’s that most of the branches gave fresh meaning to the term, ‘Ghost Town’ as banking halls were as empty as oysters without its pearl.

OBA AKRAN BRANCH
This branch is situated amongst the several banks that line Oba Akran Avenue in Ikeja, Lagos. It is an old tired looking building with a medium sized parking lot that can contain 10 cars on the average. The branch has a Security Personnel accompanied by a Mobile Police officer who mans the security post. On getting to the security entrance, we noticed that out of the two security doors just one was working and the other one was left locked and the officer in charge kept a chair in front of it to keep customers from using the faulty door.
The branch has a fair-sized banking hall, in which the environment was clean and tidy; it is conducive and surprisingly pleasant. There were three Tellers at the counter transacting business with a handful of customers queued up in front of them, there were also a number of customers that came in to make deposits.
There were a couple of customer care representatives at different angles sitting idly in search of something to do. The bank has a water dispenser filled with water but without disposable cups, perhaps they expected customers to drink water with cupped hands. The situation was, however, corrected later by the security man on duty. The branch toilet was located outside the banking hall and inside the security post, it was apparently designed for pigmies and terribly untidy with a leaky that gushed out like a fountain from the wash hand basin.

ALLEN AVENUE BRANCH
This branch is located along the Allen Avenue Ikeja, Lagos. It has a large parking space that takes up to 15 cars at a time. It has a single Security Personnel outside the banking hall at the security entrance. It has only one entrance door. It has no customer locker to keep things that can’t be taken into the banking hall, so customers have had to put down their belongings on a bare floor at an oblique angle as they walk into the branch afraid for the safety of the items left behind. Thankfully, the branch had an Automated Teller Machine (ATM) that was functional and dispensed crisp cash.
The banking hall is of a medium size and was well-lit, and generally clean. It had two neatly dressed Tellers at the counter attending to customers depositing cash and making withdrawals. There were four joint chairs for waiting customers at the left corner on entering the hall. There were three customer care representatives that were willing to attend to customers if they appeared (which was obviously not too often). The low patronage of the branch allowed for an undesired ‘holiday’ for these bank officers.
The branch had a water dispenser filled with water and stocked with disposable cups for both customers and staffers. It had two clean and well kept conveniences for Male and Female customers and employees.
MOWE BRANCH
This branch is located inside the Redemption camp along the Lagos- Ibadan Expressway, Mowe car-park C, Ogun state. It has a medium size parking lot for customers and staffs going into the bank. It has one ATM which was out of service and wasn’t dispensing cash. This branch has friendly security personnel who were at the security entrance door. It has just one entrance door.
The banking hall is small, and has two Tellers at a small caged counter on the left on entering into the hall from the entrance door. If you didn’t ask or check well, you won’t know that they have any Tellers there at all, as it was dark and not clearly visible.
There were four customer care representatives on seat at different angles attending to a couple of customers on seats; the branch had no chairs for waiting customers. There were two toilets for both Male and Female which was somewhat clean but cluttered, it had no water dispenser for the use of customers who were thirsty and in need of rehydration.

© 2017, Hallmarknews. All rights reserved. Reference and link to this site is required if you wish to reuse any article.

Reactions from Facebook

comments and opinions

Leave a comment

XHTML: You can use these html tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Most Shared

Recent posts

  • Why NNPC adopted contractors funding contract

    The Nigerian National Petroleum Corporation (NNPC) has explained why it has resorted to contractor-financing of its pipeline and other facilities development in recent times in the Industry. Delivering the Keynote speech at the Nigerian International Pipeline Technology and Security Conference (NIPITECS 2018) Tuesday in Abuja, the NNPC Group Managing Director, Dr. Maikanti Baru, stated that […]

  • Justice Kafarati explains why AMCON failed to recover N5.4trn debt

    The Chief Judge of Federal High Court, Abuja Division, Hon. Justice Adamu Abdu Kafarati, has said there is a need for judges in Nigeria to support the recovery efforts of Asset Management Corporation of Nigeria (AMCON) since the corporation was established as a central element of government’s response to financial crisis in the country.  Justice […]

  • Equity market extends positive sentiment by 0.18%  

    The Nigerian equity market had its second consecutive rally on Friday, gaining 0.18 per cent, buoyed by sustained buy pressure. Sustained positive trading pushed the All Share Index (ASI) up by 59.28 absolute points, representing a growth of 0.18 per cent, to close at 32,540.17 points. The market upturn was on the back of the […]

  •  Why Polaris Bank was set up to take over Skye Bank—NDIC

    FELIX OLOYEDE The need to ensure the safety of depositors’ funds propelled the Central Bank of Nigeria (CBN) and Nigeria Deposit Insurance Corporation (NDIC) to establish Polaris Bank to succeed just defunct Skye Bank. NDIC disclosed said this today in a released signed by its Mohammed Ibrahim Head, Communications and Public Affairs, and he promised […]

  • My Mandate Is To Deliver The Ecobank Brand Promise As Platform Of Choice In Nigeria – Akinwuntan

    The Managing Director, Ecobank Nigeria, Mr Patrick Akinwuntan has reaffirmed that his mandate in Nigeria is to grow the Ecobank brand by delivering it as a brand of choice. The bank Managing Director stated that Ecobank service will be available and within the reach of every Nigerian either in their homes or locality through any […]

  • Experts blame shareholders as CBN revokes Skye Bank’s license

    FELIX OLOYEDE The failure of Skye Bank shareholders to recapitalize the bank, which has been battling with acute liquidity challenges is responsible for the revocation of its operating license of Skye Bank by the Central Bank of Nigeria (CBN), experts have declared. Prof. Joseph Ajibola, former President, Chartered Institute of Banking of Nigeria (CIBN) opined […]

  • Bulls return to stock market, appreciates 0.33%

    By FELIX OLOYEDE The Nigerian equity market on Thursday trended upward, reversing the previous day’s negative sentiment. The bourse gained 0.33 per cent, propelled gains recorded in medium and large capitalized stocks with WAPCO setting the pace. The All Share Index (ASI) appreciated by 105.77 absolute points, representing a growth of 0.33 per cent to […]

  •  Elumelu Foundation to launch world’s largest digital platform for African entrepreneurs

    The Tony Elumelu Foundation has concluded all plans to launch the world’s largest digital platform for African entrepreneurs and the African entrepreneurship ecosystem –  TEFConnect. TEFConnect will officially be unveiled at this year’s TEF Forum, taking place on October 25, 2018, at Federal Palace Hotel, Lagos, Nigeria. Harnessing and building on the success of Africa’s […]

  • NNPC declares 46% trade surplus

    Nigerian National Petroleum Corporation (NNPC) has stated on Thursday  that it had trade surplus of about 46 per cent in oil sales in the month of April, 2018. NNPC Group General Manager, Group Public Affairs Division, Mr. Ndu Ughamadu, in a statement noted that the trade surplus which amount to N17.16 billion was part of the highlight […]

  • 2018 GTBank Fashion Weekend to hold in November

    Fashion enthusiasts all over the world will be treated to an unparalleled exposé of Africa’s finest in fashion at the 3rd edition of the GTBank Fashion Weekend, which is bid to hold between  November 10-11, 2018, The two-day event will bring together renowned fashion personalities from around the world and budding small businesses in the […]

  • NDIC hosts IADI Africa Regional Committee AGM

    The Nigeria Deposit Insurance Corporation (NDIC) will host the next edition of the International Association of Deposit Insurers (IADI) Africa Regional Committee (ARC) Annual General Meeting and Technical Assistance Workshop. The event which has been scheduled to hold at the Four Points by Sheraton Hotel, Lagos from September, 25th – 27th 2018, would be focusing on Financial […]

  • Ambode 2019: The godfather’s revolt

    By OBINNA EZUGWU As uncertainty continues to hover around the second term bid of Lagos State governor, Akinwunmi Ambode, following an alleged plot by the state’s political godfather, Senator Bola Ahmed Tinubu to hand the ruling All Progressives Congress (APC) ticket to the Managing Director of Lagos State Property Development Corporation (LSPDC), Mr. Babajide Sanwo-olu, […]

  • FG to generate N6bn from concession of 20 Silos

    The Federal Executive Council (FEC) on Wednesday approved the Concessioning of 20 out of its 33 Silos to private sector operators at the cost of N6 billion. The Minister of Agriculture and Rural Development, Chief Audu Ogbeh, revealed this when he briefed State House correspondents on the outcome of the meeting of the Federal Executive […]

  • Insurance sector sell-off drags capital market down, loses 0.02%

    The Equity Market on Wednesday shed 0.02 per cent, reversing yesterday’s positive sentiment. The downturn was on the back of the massive sell-off in Insurance stocks among others, which dragged the All Share Index (ASI) down by 5.88 absolute points, representing a dip of 0.02%, closing at 32,375.12 points. The Market Capitalization also dipped by […]

  • Number of extremely poor continues to soar in Sub-Sahara Africa

    Although globally, extreme poverty has rapidly declined, the number of people living in extreme poverty is, however, on the rise in Sub-Saharan Africa, comprising more than half of the extreme poor in 2015, a new poverty estimates by the World Bank has shown. Forecasts also indicate that by 2030, nearly 9 in 10 extremely poor […]

  • MAN sets for 46th AGM as Jacobs bows out 

    The Manufacturer Association of Nigeria (MAN) has unveiled plans for its 46th Annual General Meeting and Manufacturers Annual lecture/Presidential Luncheon, which is scheduled for  September 26 and 27, 2018 in Lagos. The occasion will also see the outgoing President of MAN, Dr. Frank Udemba Jacobs end his 4-year tenure. The event will play host to […]