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Published On: Fri, May 1st, 2015

Ecobank, Akoka, records low patronage

Our across the counter team recently paid a visit to three selected banks which are Stanbic IBTC Bank , Oko Oba, Agege, First Bank, Oko Oba, Agege, and Ecobank, University of Lagos, Akoka, all situated at different locations within the Lagos metropolis. Our team assessed the quality of services rendered by these banks. The survey was focused on the speed of transactions, ATM Services, Customer Service and Security Checks. Here is the report:
Stanbic IBTC Bank
Oko Oba, Agege, Lagos
Stanbic IBTC bank is cited adjacent to First Bank. When Hallmark crew visited the branch, the environment was calm with the security men seating at one corner of the bank discussing, the security post is at the right side to the main entrance to the bank. The parking space in the bank was filled with all kinds of vehicles.
The bank had two security door, but it seem the doors were rejecting some customer because of their phones and other metal objects, many people had to stand on the door  for few  minutes  before going into the bank, there were no  locker  for  those carrying objects  which  the security doors could not allow.

The bank had two Automated Teller Machines (ATM), which was cited at the left side of the bank and was equally dispensing cash to customers.
The banking hall was over crowded with people standing impatiently to get their transactions done. Across the counter   there were three cahiers attending to customers but some of them were complaining that they were slow and transaction took about eight to ten minutes depending on type of transaction.
First Bank
Oko Oba, Agege, Lagos
This First Bank is adjacent Stanbic IBTC, the bank environment had a large parking space for vehicles with no car parking there when our crew arrived the bank premises.
The front view of the bank was calm; the security post was tight with two security men standing at the gate to welcome customers.  The banking hall was filled with customers waiting to be  attended to.
Each transaction took not less than five minutes, and the bulk room was also filled customers, the cahiers were attending to them, one of  officials was at the  other side of the  bank registering customers  who came for the BVN.
Three ATM machines were cited outside the bank though no one was there as the time the crew left the bank premises.

University of Lagos, Akoka, Lagos
This branch of Eco Bank is located within the premises of the University of Lagos, Akoka. The bank is situated very close to Guranty Trust Bank and a number of student hostels, The bank is also cited very close to the Faculty of Arts and one would expect it will be a beehive of activities.
However, when Hallmark visited the bank, we were surprised to see that the customers within  banking hall were barely up to ten. Outside the banking hall, the security personnel were sitted, with one at the door and two others mounting the barricade leading into the bank environment.
The few patronage recorded were students. There were just 3 cashiers across the counter, as one of them stood up just watching on withut attending to the customers who just stood on for over five minutes. Though, there were less customers, the slow coach approach to transaction delayed the customers. The environment was no doubt neat, as the bank had a very small space.
The customer care representatives however were dutiful as they attending to the two customers in front of them with smile.
There are five ATMs; two are located just outside the banking hall while the remaining three were located behind the banking hall.  There was just a customer at the one located outside the banking hall while the one behind recorded a high turnout of customers.  The ATM service was a bit efficient, each customer withdrawing at the point of the machine took about four minutes.

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