(Across the counter) University of Ibadan banking services waiting for relief

Banks within university environment usually have a large turnout of customers. It wasn’t any different when our across the counter team visited some banks within the University of Ibadan environment to review the quality of service being rendered. Our criteria included bank professionalism, customer care efficiency, security consciousness, corporate More...

by Okey Onyenweaku | Published 4 days ago
By Vera Olubi On Sunday, September 17th, 2017

STANBIC IBTC constructs recovery after a storm

Stanbic IBTC Holdings came to being as a result of a merger between Stanbic Bank Nigeria Limited and IBTC Chartered Bank Plc. On 24 September 2007, IBTC Chartered Bank Plc merged with Stanbic Bank Nigeria Limited. More...

By Vera Olubi On Wednesday, August 30th, 2017

UBA: it is United Bank for Africa, but how does it unite with customers in Nigeria?

ENIOLA ILORI   United Bank for Africa (UBA) Plc is one of Africa’s largest financial institutions with operations in 19 African countries and three global financial centers; New York, London and Paris. With More...

By Vera Olubi On Monday, August 21st, 2017

Unity Bank: Still United, but where are the customers?

ENIOLA ILORI |   Quite a number of people forget that there is a bank called ‘Unity Bank Plc’. Indeed the bank these days is more renowned for its anonymity than for its commercial business. For More...

By Vera Olubi On Monday, August 7th, 2017
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First Bank Dopemu bubbles with customers

ENIOLA ILORI| At a time of crippling recession some industries have proven to be fairly resilient. The banking sector despite the loud and undisguised anger of economic agents in other sectors of the economy has More...

By Vera Olubi On Tuesday, August 1st, 2017

Growing crowds buoy GTB’s bottom line but cause service challenges

ENIOLA ILORI A recent Banking Industry Customer Satisfaction Survey carried out by international auditing firm, KPMG, showed that Guaranty Trust Bank (GT Bank Plc) was the best commercial lender in Nigeria in the More...

By Vera Olubi On Tuesday, July 25th, 2017

No forex at Ojodu-Berger banks’ branches

 ENIOLA ILORI It was few minutes past 10 am last week Monday, and the popular Ojodu/Berger, Lagos State had burst into live. The ever busy Oba Ogunusi Road was seething with vehicular and human traffic, and so More...

By Vera Olubi On Monday, July 10th, 2017

Low patronage characterize Skye bank’s branches

ENIOLA ILORI | Skye Bank has been on the edge since the Central Bank of Nigeria (CBN) sacked the Mr. Tunde Ayeni-led board of the bank, having failed the apex bank’s stress test. The intervention of the CBN More...

By Vera Olubi On Sunday, July 2nd, 2017

Lack of space chokes Union bank’s Pen Cinema branch

BY ENIOLA ILORI   Customer satisfaction is principal to the survival of any business. The banking industry is no exception to this. This is why banks strive to provide their customers with top notch services More...