First Bank Dopemu bubbles with customers

ENIOLA ILORI| At a time of crippling recession some industries have proven to be fairly resilient. The banking sector despite the loud and undisguised anger of economic agents in other sectors of the economy has shown its ability to defy earnings gravity by pulling up corporate profits against the odds. Indeed despite the harsh financial times, quite More...

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By Vera Olubi On Tuesday, August 1st, 2017
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Growing crowds buoy GTB’s bottom line but cause service challenges

ENIOLA ILORI A recent Banking Industry Customer Satisfaction Survey carried out by international auditing firm, KPMG, showed that Guaranty Trust Bank (GT Bank Plc) was the best commercial lender in Nigeria in the More...

By Vera Olubi On Tuesday, July 25th, 2017
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No forex at Ojodu-Berger banks’ branches

 ENIOLA ILORI It was few minutes past 10 am last week Monday, and the popular Ojodu/Berger, Lagos State had burst into live. The ever busy Oba Ogunusi Road was seething with vehicular and human traffic, and so More...

By Vera Olubi On Monday, July 10th, 2017
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Low patronage characterize Skye bank’s branches

ENIOLA ILORI | Skye Bank has been on the edge since the Central Bank of Nigeria (CBN) sacked the Mr. Tunde Ayeni-led board of the bank, having failed the apex bank’s stress test. The intervention of the CBN More...

By Vera Olubi On Sunday, July 2nd, 2017
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Lack of space chokes Union bank’s Pen Cinema branch

BY ENIOLA ILORI   Customer satisfaction is principal to the survival of any business. The banking industry is no exception to this. This is why banks strive to provide their customers with top notch services More...

By hallmarknews On Tuesday, September 6th, 2016
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ACROSS THE COUNTER: GTB : Surging customers pressure service delivery

Business Hallmark across the counter team recently paid a visit to three selected branches of Guaranty Trust Bank which are Guaranty Trust Bank Ogba, Guaranty Trust Bank, Berger and Guaranty Trust Bank, Tinubu Square, More...

By hallmarknews On Monday, August 15th, 2016
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Across the Counter

There has been an improved service delivery and customer care experience at most branches of Wema Bank Plc. The bank has in the past months had an upgrade in their services as evident in the level of professionalism More...

By hallmarknews On Monday, August 1st, 2016
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Diamond bank, preferred choice for MoneyGram!

By FELIX OLOYEDE Sending Money abroad could be a very difficult task especially for those who do not have a domiciliary account. MoneyGram is always the best alternative for customers who would like to send dollars More...

By hallmarknews On Tuesday, November 10th, 2015
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Union Bank: Indeed, the stallion is reawakened!

After over two years of reaching the decision to reposition the bank, following the change in its leadership, Union Bank Plc recently unveiled its new corporate identity. The stallion which was formerly stationary, More...