" /> ACROSS THE COUNTER : Calm returns to banks as CBN extends BVN registration | Hallmarknews
Published On: Mon, Jul 6th, 2015

ACROSS THE COUNTER : Calm returns to banks as CBN extends BVN registration

As the Bank Verification Number (BVN) Registration exercise was set to close on the 30th of June, which was the initial deadline of the registration, bank customers trooped in their hundreds to several banks to get their registration done, leading to rowdiness across these banks. Few days after, calm returned to the banks immediately CBN extended the exercise. Our across the counter team paid a visit to selected banks which are: Guaranty Trust Bank and First Bank, both located in Ojodu- Berger to assess the situation before and after the deadline. Here is the report:
 
Guaranty Trust Bank Ojodu-Berger
This branch of Guaranty Trust Bank is sited in a quite competitive environment; it has First Bank, UBA, Eco Bank and Diamond Bank close to it.
As at the time we visited the bank on Tuesday, one couldn’t believe that was the usual banking environment. There were people in their hundreds scattered all over the bank premises. As gathered, they had come for their BVN registration. The two security men we saw outside the bank and those inside the bank couldn’t put a calm to the situation as bank customers were desperate to do their registration being the last day of the exercise.
It was tough gaining access to the banking hall as everywhere was disorganised. Eventually, those who wanted to have their registration formed two queues; we heard some keeping space on the queue while calling their friends on the phone to also rush down to the.
However, on Friday when our team later visited this same branch of the bank, the very long queue that was outside the banking hall on Tuesday was no longer there. This no doubt can be attributed to the postponement of the BVN registration. There was calm in the banking hall which was neat and organised though the bank had quite a large turnout of customers.
The queue wasn’t much as across the counter transaction took less than five minutes. The customer care unit however had a very long queue though a large percentage wanted to do BVN registration while others had one complaint or the other.
The bank’s efficiency in terms of service is quite commendable as the bank officials were all smiles and attended to customers professionally. They attended to a pregnant woman first not minding the others on queue which was a good gesture. The security official was on his toes as he was fast enough to direct vehicles in and out of the bank premises. The security at the entrance was also busy assisting customers into the bank.
The bank has about six Automated Teller Machines (ATM) However, despite the number of machines outside the banking hall, there was a queue at the ATM point which is usual. The bank also has a deposit ATM which is reliable and quite efficient in terms of paying into others account as customers do not have to go into the banking hall to make deposits.
FirstBank Ojodu-Berger
There was an unusual rowdiness and disorganisation that welcomed our team into the bank premises. The car park was jam-packed as there was hardly space for bank customers to park their vehicles despite the fact that the bank had a big parking lot.
To the right hand side of the car park is located two ATMs which had a long queue of customers, on passing through the gate at the entrance of the bank, there were also two more ATMs with over thirty customers waiting impatiently to use the machines which were dispensing slowly.
At the banking hall located to the first floor of the banking hall, there was a large turnout customers as there were over 50 customers on the queue. The four “Teller” cubicles where transactions were going on moved so slowly as transaction took several minutes. Across the counter transaction took over five minutes. There were also quite a number of people at the MoneyGram/ Western Union unit located to the left hand of the banking hall.
Despite the fact that the BVN registration had been extended, there were quite a number of customers on the ground floor where the registration was going on. Asides the customer care representatives who were attending to other complaints, there were two representatives who designated solely for the BVN registration.

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